Help Center
How do I register?
To register, the first thing you have to do is to register on our website. Once you register you must confirm the email we send you. If you don’t receive the email, check your SPAM folder, sometimes that’s the problem.
After confirmation, go back to your profile and click on the contract button of the plan you have chosen. It takes you to the payment page, where you enter your card details and choose, in the case of the Plan Tranqui, the parking space you need.
After payment, you will receive your membership card, which shows your membership number and your seat number. It is automatically renewed every month.
Remember to complete your profile by adding your phone number and your bike data.
How do I register?
How do I log in and enter my profile?
How do I sign up for a monthly subscription?
How do I add my credit card?
Is there any type of permanence or can I unsubscribe at any time?
Don’t worry, there is no permanence. By the way, canceling is easier than contracting 😉
How are the parking lots?
Our parking lots are located within public parking lots, and are designed to be an Oasis for cyclists. A colorful and cheerful space, with useful tools to get ready before each ride.
Each parking is different and has its peculiarities with which you will become familiar: schedules, types of accesses, capacity, etc. We look for the best parking lots in Madrid for you, we are cyclists too.
On our website you can find the map of parking lots with their information sheets. Please note that there are reserved seats that you will not be able to use unless it is yours.
Do I have to bring my own padlock?
Yes.
Pay-per-use
To use pay-per-use you must be registered on our website, and in your profile you will see PPU.
The payment method is by credit card, you add a balance that will be deducted according to use
When you make a reservation you will be given an access code that you will have to enter on the keyboard located at the entrance of the parking lots.
The time starts at the moment you make a reservation, and only when you leave the parking space free.
Tip: add our Web App to the home screen of your phone and use it as an App.